Help Center
Orders & Shipping
- Do you ship internationally
- What shipping methods do you use
- Customs duties
- How quickly will I get my order
- Can I add something to my existing order
- Can I combine my orders
- What if my order is lost or delayed
- What is your refund policy
Payments
PDF Patterns
- What is a PDF
- Help with PDF pattern downloads
- What if I lose my download
- Can I print my PDF pattern
- Where can I buy materials for my pattern
- Does the PDF pattern have a list of materials
- Does the PDF pattern have instructions for stitching
- How to download an Ebook to your kindle or tablet.
- Can I buy a kit instead of a PDF pattern
- Can I buy an iron on transfer for my PDF pattern.
Product Info
- Do you have kits for sale
- What is included in my kit
- Why don't you provide threads with your kits.
- Iron on transfers
- How to use an iron on transfer
- Will the ink from the transfer wash out
- Do you sell gift certificates
Books
- Where can I buy your books
- Do you have iron on transfers for your books
- Can I get help with your book projects
Embroidery Help
- I am new to embroidery where do I start
- What is the best project for me to start with
- Can I get help with my embroidery project
Commissions
- Do you offer private commissions
- Do you make custom patterns
- Do you sell your original embroideries
- Can you help me design my own project
Wholesale & Licensing
- Do you offer wholesale
- Do you offer discounts for bulk patterns
- Do you license your patterns
- Do you have a store that I can visit
Copyright & Pattern Usage
- Can I sell the embroidery I make with your patterns
- Can I share my patterns
- What can I use my patterns for
- What are the restrictions on use of your patterns
- Can I share photos of my work on social media