Orders & Shipping

• Do you ship internationally
• What shipping methods do you use
• Customs duties
• How quickly will I get my order
• Can I add something to my existing order
• Can I combine my orders
• What if my order is lost or delayed
• What is your refund policy

Payments

• Payment Options
• I don't have a Paypal account 
• My Paypal is being declined

PDF Patterns

• What is a PDF
• Help with PDF pattern downloads
• What if I lose my download
• Can I print my PDF pattern
• Where can I buy materials for my pattern
• Does the PDF pattern have a list of materials
• Does the PDF pattern have instructions for stitching
• How to download an Ebook to your kindle or tablet.
• Can I buy a kit instead of a PDF pattern
• Can I buy an iron on transfer for my PDF pattern.

Product Info

• Do you have kits for sale
• What is included in my kit
• Why don't you provide threads with your kits.
• Iron on transfers
• How to use an iron on transfer
• Will the ink from the transfer wash out
• Do you sell gift certificates

Books

• Where can I buy your books
• Do you have iron on transfers for your books
• Can I get help with your book projects

Embroidery Help

• I am new to embroidery where do I start
• What is the best project for me to start with
• Can I get help with my embroidery project

Commissions

• Do you offer private commissions
• Do you make custom patterns
• Do you sell your original embroideries
• Can you help me design my own project

Wholesale & Licensing

• Do you offer wholesale
• Do you offer discounts for bulk patterns
• Do you license your patterns
• Do you have a store that I can visit

Copyright & Pattern Usage

• Can I sell the embroidery I make with your patterns
• Can I share my patterns
• What can I use my patterns for
• What are the restrictions on use of your patterns
• Can I share photos of my work on social media

Workshops & Classes

• Do you offer workshops

• Can I do a class with you

• Do you offer online classes

• Discounts for bulk patterns for workshops