Policies

Refunds

If your items are not received within a reasonable period of 6 weeks we offer a full refund or replacement. Our policy lasts 6 weeks from the date of purchase.

Customs Duties

Please note that in some countries items may be subject to customs processing or additional charges depending on the declared value. Sellers set the item's declared value and must comply with customs declaration laws. Import duties and taxes are for the responsibility of the buyer.

Express Courier Delivery

All items are delivered by Fedex courier door to door - if for some reason you are not available to accept delivery please contact the Courier service to arrange an alternative delivery time.

Privacy

Your information is private – We will not pass on your personal information to anyone else unless you give us permission to do so. We use leading technologies and encryption software to safeguard your personal information, and keep strict security standards to prevent unauthorised access to it.

Terms of service

All items are designed and published By Trish Burr, Cape Town, South Africa. They are the copyright of © Trish Burr All rights reserved.

The information, patterns and instructions sold on this site are produced in good faith but no responsibility can be accepted for print errors or colour variations due to different devices. No responsibility can be accepted for varying results in the finished item due to matching different thread brands or materials. No part of these patterns/ publications may be reproduced in any form, or by any means, electronic, mechanical, digital, photocopying or otherwise without prior permission of the author.